Privacy policy
COCO’s PRIVE — Privacy Policy
Last updated: August 25, 2026
COCO’s PRIVE operates this website and online store, including the related content, features, tools, products, and services offered through the website (collectively, the "Services").
The Services are powered by Shopify, which provides the technology that allows us to operate our online store.
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, use our Services, place an order, sign up for product notifications, or otherwise communicate with us.
By using our Services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect
When we use the term "personal information," we mean information that identifies you or that can reasonably be linked to you.
Depending on how you interact with COCO’s PRIVE, we may collect the following categories of information:
Contact Information
This may include:
- Name
- Email address
- Shipping address
- Billing address
- Phone number
Order and Transaction Information
This may include:
- Products purchased
- Products viewed or added to your cart
- Order details
- Transaction information
- Returns, refunds, or exchanges
- Shipping information
- Payment status
We do not directly store complete payment card information when payment processing is handled by our payment providers.
Account Information
If you create an account, we may collect information such as:
- Username
- Password
- Account preferences
- Account settings
Communications
If you contact us, we may collect the information you provide, including the contents of your messages and any information necessary to respond to your request.
Device and Usage Information
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Network information
- Pages visited
- Products viewed
- Interactions with our website
- Cookies and similar technologies
Intimate Product Information
Some products offered through COCO’s PRIVE are intimate or personal-use products.
Information about products you browse, add to your cart, purchase, return, or otherwise interact with may therefore reveal information about your personal preferences.
We treat this information as personal information and use it only for purposes described in this Privacy Policy, such as processing orders, providing customer support, improving our Services, preventing fraud, and providing requested communications.
COCO’s PRIVE does not require customers to provide information about their personal life, sexual preferences, or activities in order to purchase products from our store.
Please avoid providing unnecessary sensitive personal information when contacting us.
How We Collect Personal Information
We may collect personal information from the following sources:
Directly From You
For example, when you:
- Create an account
- Place an order
- Subscribe to product notifications
- Contact customer support
- Subscribe to marketing communications
- Enter information on our website
Automatically Through Our Services
We may automatically collect certain information through cookies, pixels, analytics tools, and similar technologies when you interact with our website.
From Service Providers
We may receive information from companies that provide services to us, such as payment processing, shipping, fulfillment, fraud prevention, analytics, customer support, and website technology.
From Other Third Parties
We may receive information from third parties where permitted by applicable law and where necessary to provide or improve our Services.
How We Use Personal Information
We may use personal information for the following purposes:
Providing and Improving Our Services
We use information to:
- Process and fulfill orders
- Process payments
- Arrange shipping
- Provide order updates
- Handle returns and refunds
- Provide customer support
- Maintain customer accounts
- Improve our website and Services
- Understand how customers interact with our store
Product Availability Notifications
If you sign up to receive a product availability or "Notify Me" notification, we may collect your email address and information about the product you requested.
We use this information to notify you when the requested product becomes available or as otherwise described when you sign up.
Marketing
Where permitted by applicable law, we may use your information to send promotional communications about:
- New products
- Product availability
- Special offers
- Promotions
- COCO’s PRIVE updates
You can unsubscribe from promotional emails at any time using the unsubscribe link included in the communication.
Even if you opt out of promotional communications, we may continue to send necessary transactional communications relating to your orders or account.
Security and Fraud Prevention
We may use information to:
- Protect our website
- Detect fraudulent transactions
- Prevent unauthorized activity
- Investigate potentially unlawful activity
- Protect our customers and business
Legal and Compliance Purposes
We may use personal information where necessary to comply with applicable laws, respond to lawful requests, resolve disputes, enforce our policies, or protect our legal rights.
How We Share Personal Information
We may share personal information with trusted third parties when necessary to operate our business and provide our Services.
These may include:
Shopify
Our store is powered by Shopify. Shopify may process personal information in connection with providing its platform and related services.
Payment Providers
Payment information may be processed by third-party payment providers that securely process transactions on our behalf.
Fulfillment and Shipping Providers
We may share information necessary to fulfill and deliver your order with suppliers, fulfillment providers, shipping carriers, and other logistics providers.
This may include your:
- Name
- Shipping address
- Contact information
- Order details
Service Providers
We may share information with service providers that assist us with:
- Website operations
- Analytics
- Customer support
- Fraud prevention
- Email communications
- Marketing
- Technology
- Cloud services
These providers are permitted to use information only as necessary to provide services to us or as otherwise permitted by applicable law.
Legal Requirements
We may disclose information when required to do so by law, legal process, government request, court order, or other lawful authority.
Business Transactions
If COCO’s PRIVE is involved in a merger, acquisition, sale of assets, reorganization, bankruptcy, or similar transaction, personal information may be transferred as part of that transaction.
Shopify
Our online store is hosted by Shopify.
Shopify collects and processes certain information relating to your use of our Services in order to provide and improve its platform.
Information submitted through our store may be processed by Shopify and its service providers, including providers located outside the United States.
For more information about how Shopify handles personal information, please review Shopify's Consumer Privacy Policy.
Shopify Consumer Privacy Policy
Cookies and Similar Technologies
We and our service providers may use cookies, pixels, analytics technologies, and similar tools to:
- Operate our website
- Remember preferences
- Understand website traffic
- Improve website performance
- Understand how visitors interact with our Services
- Support security and fraud prevention
- Measure marketing performance where applicable
You may be able to control cookies through your browser or device settings. Disabling certain cookies may affect the functionality of our website.
Third-Party Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, security, content, or policies of third-party websites.
We recommend reviewing the privacy policies of any third-party website you visit.
Children's Privacy
COCO’s PRIVE is intended for adults and is not directed toward children.
You must be 18 years of age or older to use our Services or purchase products from our store.
We do not knowingly collect personal information from children under the applicable age of majority.
If you believe a child has provided personal information to us, please contact us at cocospriveshop@gmail.com so that we can review the situation and take appropriate action.
Security
We take reasonable administrative, technical, and organizational measures to protect personal information.
However, no method of transmitting or storing information is completely secure, and we cannot guarantee absolute security.
Please avoid sending sensitive personal information through unsecured communication channels.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
- Provide our Services
- Process orders
- Maintain business records
- Comply with legal obligations
- Resolve disputes
- Prevent fraud
- Enforce our agreements
The length of time information is retained may vary depending on the type of information and the purpose for which it was collected.
Your Privacy Rights
Depending on where you live and applicable law, you may have certain rights regarding your personal information.
These may include the right to:
- Request access to personal information we maintain about you
- Request correction of inaccurate information
- Request deletion of personal information
- Request a copy of certain personal information
- Opt out of certain marketing communications
- Exercise other rights provided by applicable law
To submit a privacy-related request, contact:
We may need to verify your identity before completing certain requests, as permitted or required by applicable law.
We will not discriminate against you for exercising privacy rights available to you under applicable law.
Marketing Communications
You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the email.
If you unsubscribe from marketing communications, we may still send you necessary non-promotional communications, including information regarding orders, payments, shipping, returns, or your account.
International Data Processing
Although COCO’s PRIVE currently sells and ships products only within the United States, some of our service providers, including Shopify and other technology providers, may process or store information outside the United States.
Where required by applicable law, appropriate safeguards may be used for such transfers.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, Services, technology, or applicable legal requirements.
When we make changes, we will update the "Last updated" date at the beginning of this policy.
We encourage you to review this Privacy Policy periodically.
Contact Us
If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us:
COCO’s PRIVE
Email: cocospriveshop@gmail.com