Refund policy
Returns & Refunds Policy
Last updated: August 25, 2026
At COCO’s PRIVE, we want you to feel confident about your purchase. We accept eligible return requests within 30 days of the date your order is delivered.
30-Day Returns
To be eligible for a return, your item must:
- Be unused and unworn
- Be in the same condition in which you received it
- Remain in its original packaging
- Include all original tags, accessories, and included materials
- Be accompanied by proof of purchase
Intimate & Personal-Use Products
Due to the personal and intimate nature of many of the products we offer, we do not accept returns of products that have been opened, unsealed, used, or removed from their original hygienic packaging, unless the product is defective or damaged upon arrival.
This policy exists for hygiene and customer-safety reasons and applies even if the item is otherwise within the 30-day return period.
If you are unsure whether an item is eligible for return, please contact us before opening or using the product.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If your product arrives damaged, defective, or different from what you ordered, please contact us as soon as possible at:
Please include your order number and, where applicable, photographs or video showing the issue so that we can evaluate it and determine the appropriate resolution.
If the product is confirmed to have a manufacturing defect, arrived damaged, or we sent you the wrong item, we will work with you to provide an appropriate resolution, which may include a replacement or refund.
A product that has been opened or used may still be eligible for a resolution if the issue is determined to be the result of a manufacturing defect or damage that occurred before or during delivery.
Returns for Unopened Products
Eligible unopened products may be returned within 30 days of delivery.
The product must remain:
- Unused
- Unopened
- In its original packaging
- In resalable condition
- Complete with all included accessories and materials
To request a return, contact us at cocospriveshop@gmail.com and include your order number and the reason for your return.
Please do not send an item back without first contacting us and receiving return instructions.
Return Shipping
For returns that are not the result of a defective, damaged, or incorrect product, the customer is responsible for return shipping costs.
If the return is the result of a confirmed defect, damage, or an error on our part, we will provide appropriate return instructions.
Return address:
Return instructions and return address will be provided by COCO’s PRIVE after an eligible return request has been approved.
Non-Returnable Items
We do not accept returns for:
- Opened or used intimate products
- Products removed from their original hygienic packaging
- Products damaged through misuse or improper handling
- Products missing original components or accessories
- Products that are not in resalable condition
- Gift cards
These restrictions do not affect your rights regarding products that are defective, damaged, or incorrectly supplied.
Exchanges
We currently do not offer direct exchanges.
If you would like a different product, you may return an eligible unopened item and, once your return has been approved, place a new order for the product you prefer.
Refunds
Once your return has been received and inspected, we will notify you whether your refund has been approved or declined.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that your bank or credit card company may require additional time to process and post the refund to your account.
If more than 15 business days have passed since we confirmed that your refund was issued, please contact us at:
Contact Us
If you have any questions about our Returns & Refunds Policy, please contact us:
COCO’s PRIVE
Email: cocospriveshop@gmail.com
We’re here to help—privately and respectfully.