Terms of service

TERMS OF SERVICE

Last updated: August 25, 2026

Welcome to COCO’s PRIVE.

These Terms of Service ("Terms") govern your use of the COCO’s PRIVE website and your purchase of products through our online store.

By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or services.

1. Eligibility

You must be 18 years of age or older to use this website and purchase products from COCO’s PRIVE.

By using this website or placing an order, you represent and confirm that you meet this age requirement.

We reserve the right to refuse or cancel an order if we have reason to believe that an order has been placed by someone who does not meet the applicable age requirements.

2. Our Store

COCO’s PRIVE provides an online retail experience featuring curated intimate wellness, personal exploration, and shared-experience products from selected brands and suppliers.

We reserve the right to:

Modify or discontinue products or services
Change product availability
Update product descriptions
Change prices
Limit quantities
Refuse or cancel orders
Correct errors or inaccuracies

We may make these changes at any time without prior notice.

3. Product Information

We make reasonable efforts to ensure that product descriptions, specifications, images, pricing, and other information displayed on our website are accurate.

However, manufacturers and suppliers may change product specifications, packaging, colors, dimensions, included accessories, or other product details from time to time.

Product images may also vary slightly from the actual product due to photography, screen settings, lighting, or manufacturer updates.

If a significant discrepancy affects your order, please contact us so that we can assist you.

4. Product Availability

All products are subject to availability.

A product displayed on our website does not necessarily guarantee that the product will remain available at the time your order is placed.

If we are unable to fulfill an order after it has been placed, we will contact you and may offer an alternative solution or issue a refund for the unavailable item.

5. Pricing

Prices displayed on our website are shown in US dollars (USD) unless otherwise stated.

We reserve the right to change prices at any time without prior notice.

If an obvious pricing error occurs, we reserve the right to correct the error and, where appropriate, cancel affected orders and refund any payment already made.

6. Orders and Payments

When you place an order, you are making an offer to purchase the products selected at the applicable price.

Your order is not considered accepted until we have confirmed the order and accepted payment.

We reserve the right to refuse, limit, or cancel an order for reasons including:

Product availability
Suspected fraudulent activity
Incorrect pricing or product information
Shipping restrictions
Errors in customer or payment information
Other circumstances that prevent us from safely or reasonably fulfilling the order

If we cancel an order after payment has been received, we will issue a refund for the amount charged for the cancelled order.

7. Shipping

Shipping information, processing times, estimated delivery times, and discreet packaging practices are described in our Shipping Policy.

By placing an order, you acknowledge that shipping and delivery may be affected by circumstances outside our control.

8. Returns and Refunds

Our Returns & Refunds Policy governs product returns, refunds, damaged products, defective products, and exchanges.

Because many products sold by COCO’s PRIVE are intended for intimate or personal use, opened or used intimate products generally cannot be returned for hygiene reasons, except where the product is defective, damaged, incorrectly supplied, or otherwise covered by applicable consumer rights.

Please review our Returns & Refunds Policy before opening or using your product.

9. Acceptable Use

You agree not to use our website:

For unlawful purposes
To commit fraud
To attempt unauthorized access to our systems
To interfere with the operation or security of the website
To submit false or misleading information
To infringe upon the rights of COCO’s PRIVE or any third party
To use automated systems to scrape, copy, or misuse website content without permission

We reserve the right to restrict or terminate access to the website where we reasonably believe these Terms have been violated.

10. Intellectual Property

All content appearing on the COCO’s PRIVE website, including but not limited to:

Logos
Brand names
Text
Graphics
Photography
Product presentation
Website design
Layout
Original written content

is owned by or licensed to COCO’s PRIVE and is protected by applicable intellectual-property laws.

You may not reproduce, distribute, modify, sell, or commercially exploit our content without prior written permission.

Product names, trademarks, and logos belonging to third-party manufacturers remain the property of their respective owners.

11. Third-Party Brands and Products

COCO’s PRIVE may offer products manufactured or supplied by third-party brands.

We do not manufacture every product sold through our store.

Manufacturer warranties, instructions, specifications, and limitations may apply to individual products.

Where applicable, we will assist customers in communicating with the relevant manufacturer or supplier regarding product issues.

12. Personal Use

Products purchased through COCO’s PRIVE are intended for personal use unless otherwise stated.

You are responsible for reading and following the manufacturer's instructions, warnings, cleaning recommendations, charging instructions, and other safety information supplied with each product.

COCO’s PRIVE is not responsible for damage resulting from misuse, improper cleaning, unauthorized modification, improper charging, or failure to follow manufacturer instructions.

13. Disclaimer

To the fullest extent permitted by applicable law, COCO’s PRIVE provides its website and services on an "as available" basis.

We do not guarantee that:

The website will always be available
The website will be free from errors
Product availability will always be accurate
Website content will always be current
Delivery times will always meet estimates

Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.

14. Limitation of Liability

To the fullest extent permitted by applicable law, COCO’s PRIVE and its owners, employees, affiliates, service providers, and partners will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the website or purchase or use of products, except where such limitation is prohibited by law.

Nothing in these Terms limits liability that cannot legally be limited or excluded.

15. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless COCO’s PRIVE and its owners, employees, affiliates, service providers, and partners from claims, liabilities, damages, losses, and expenses arising from your violation of these Terms, misuse of the website, or violation of applicable laws or third-party rights.

16. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, store, and protect information associated with your use of our services.

17. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, website, products, services, or legal requirements.

The updated version will be posted on this page with a revised "Last updated" date.

Your continued use of the website after changes are posted constitutes acceptance of the updated Terms to the extent permitted by applicable law.

18. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws applicable to COCO’s PRIVE's business, without regard to conflict-of-law principles, except where applicable law requires otherwise.

We recommend confirming the appropriate governing-law provision with a qualified US attorney before publishing this section.

19. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect to the extent permitted by law.

20. Entire Agreement

These Terms, together with our Privacy Policy, Returns & Refunds Policy, Shipping Policy, and any other policies referenced on our website, constitute the agreement between you and COCO’s PRIVE regarding your use of our website and services, except where otherwise required by applicable law.