Shipping policy

SHIPPING POLICY

Last updated: August 25, 2026

At COCO’s PRIVE, we understand that privacy matters. We aim to make every order experience as discreet, straightforward, and reliable as possible.

COCO’s PRIVE currently ships within the United States only.

Order Processing

Orders are processed after payment has been successfully received.

Please allow 1–3 business days for order processing before your order is shipped.

Orders are not processed or shipped on weekends or US federal holidays.

During periods of increased order volume, product launches, or circumstances outside our control, processing times may take longer. If there is a significant delay with your order, we will do our best to keep you informed.

Shipping Times

Once your order has been processed and shipped, estimated delivery times will depend on the shipping method available for your order and the destination.

Estimated delivery times are provided for guidance only and are not guaranteed delivery dates.

Any estimated delivery time displayed at checkout takes priority over general estimates stated on this page.

Delays may occur due to circumstances outside of COCO’s PRIVE’s control, including carrier delays, severe weather, transportation disruptions, or other unforeseen circumstances.

Shipping Confirmation & Tracking

Once your order has shipped, you will receive a shipping confirmation email containing tracking information when tracking is available.

Please allow some time for tracking information to become active after your order has been handed to the carrier.

Discreet Packaging

Your privacy is important to us.

Orders are shipped using discreet external packaging designed not to unnecessarily reveal the nature of your purchase.

We do not intentionally place explicit product imagery or unnecessary descriptions of intimate products on the exterior of your package.

Please note that COCO’s PRIVE cannot guarantee complete anonymity throughout the entire shipping process, as packages may be handled by third-party carriers and other logistics providers.

Shipping Address

Please make sure that your shipping information is accurate and complete before completing your purchase.

Once an order has been shipped, we may not be able to change the delivery address.

If you notice an error in your shipping address after placing an order, please contact us as soon as possible at:

cocospriveshop@gmail.com

We will do our best to assist you, but we cannot guarantee that an address change will be possible after an order has entered processing or shipping.

Lost, Stolen, or Delayed Packages

Once a package has been transferred to the shipping carrier, delivery is subject to the carrier's handling and delivery procedures.

If your tracking information indicates that your package has been delivered but you cannot locate it, please first check with household members, neighbors, and the carrier where appropriate.

If you believe your package has been lost, stolen, or significantly delayed, please contact us at:

cocospriveshop@gmail.com

We will work with you and, where appropriate, the carrier to investigate the issue.

COCO’s PRIVE cannot guarantee reimbursement for packages confirmed as delivered by the carrier but subsequently reported as missing or stolen.

Damaged Packages

If your package arrives visibly damaged, please document the condition of the package and contact us as soon as possible.

For products that arrive damaged or defective, please refer to our Returns & Refunds Policy.

Shipping Costs

Applicable shipping costs will be displayed during checkout before you complete your purchase.

Any free-shipping promotions, minimum order requirements, or other shipping offers will be communicated separately and may be subject to specific terms.

Shipping Restrictions

COCO’s PRIVE currently ships only within the United States.

We do not currently ship to international destinations.

Certain products may also be subject to shipping restrictions imposed by carriers, manufacturers, suppliers, or applicable laws. If an order cannot be fulfilled because of a shipping restriction, we will contact you regarding the available options.